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Veligandu Island Resort & Spa
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Phone: +960 666 0519 Fax: +960 666 0648
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Website: www.veliganduisland.com
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An Expert guide to the best Maldives hospitality
This month, we highlight our Housekeeping Department that is responsible for the grand gestures, such as creative bed decorations, the finer details that make your stay in our Villas and Rooms as comfortable as possible, and everything in between. In an interview with Chrizanne Malherbe, Executive Housekeeper at Veligandu Island Resort & Spa, learn more about what goes into your perfect stay at Veligandu.

Chrizanne was Born and raised in South Africa and graduated in 2001, with a 3-year Diploma in Sport Management and Coaching combined with Personnel Fitness. She began her hospitality career 15 years ago in the Housekeeping Department and prior to her arrival at Veligandu, Chrizanne worked at several resorts and hotels in America and South Africa and continued working on two 6-Star Cruise Liners for the past 6 and a half years.

Name one spot on Veligandu that you love to go and relax?
The loungers on Thundi Bar’s outside deck are my favorite spots at Veligandu, as here one experiences the most beautiful Maldivian sunsets and the sound of the waves coming from both side of the bar. Pure bliss!

Describe your normal day at Housekeeping Department?
My day starts around 07:45 with our Housekeeping Morning Briefing before attending the briefing with the General Manager. I am normally in and out of the office for the rest of the day, checking on my room attendants, visiting laundry operations and checking all public areas to make sure we maintain the high standards that we are known for.

As housekeeping is one of the largest departments on the island, I am constantly busy as well as challenged with all the different needs that my staff require from me on a daily basis.
Given the opportunity I would not trade my position or team for the world and I am proud to uphold the 5-Star reputation that Veligandu holds.

What is the best compliment that you or your department has received from a guest?
There are so many compliments and kind words that we receive from our guests every day. ‘Professional’, ‘Friendly’, ‘Sufficient’, ‘Exceptional’, ‘Amazing’, ‘Talented’, ‘Excellent’ and ‘Attention to detail’ are just a few adjectives that warm our hearts. Veligandu Housekeeping department truly is the essence of uncompromised hospitality standards.

What are some of the popular requests that guests make for their Villa setting before arrival?
The most popular requests are for Engagements and Anniversaries, where room attendants make special bed decorations with a romantic setting. We are always delighted to be a part of these special occasions, ensuring that our guests have magical memories to take home with them.

How do you and your team prepare each Villa for arriving guests?
Each room attendant communicates with his supervisor when room is clean and ready for inspection. The supervisors have an inspection sheet to follow to make sure all areas of each Villa are clean, sanitised and well inspected with all the necessary amenities in place. This sheet is then given to me for evaluation to ensure there is no room for error and that each Villa is prepared to the same high standard for each and every stay.

Guest reviews show that Veligandu’ s Villas are impeccably clean. How many times a day does your team attend to each Guest Villa?
As a standard, Veligandu guests can enjoy the advantage of a morning and evening service by their room attendant. If additional cleaning is requested, this is then provided for.

Share one of the ways you and your team make guests feel truly special?
My team is known for their beautiful bed decorations, using palm tree leaves and flowers from our own gardens for a special occasions.
Housekeeping staff is also highlighted as being friendly, polite, honest and respectful. These are truly an outstanding set of values to have in a team and our guests appreciate them too, as they return to Veligandu over and over again.

Check out our Instagram page for more beautiful creations by Veligandu Housekeeping Department.


Book your stay in the paradise island of Veligandu today!
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A guide to booking your stay in Paradise
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August updates from Fathuhulla Ibrahim, General Manager. READ MORE
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We are proud to present our brand new website ... READ MORE
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